About this opportunity

We are now looking for a highly motivated Support Engineer with a background in IT/Telecom software to help with the 5G modernization of the telecom industry. Our solutions allow our customers to unlock new digital services and make their systems smarter, simpler and future-proof. You will be involved in multiple solutions that deal with UDM (Unified Data Management), Cloud networks, 5G infrastructure modernization and legacy CS (circuit switching) system support.

What you will do

Handle CSR (Customer Service Requests) resolutions to customers
Troubleshoot customer network’s problem
Join customers meetings
Handle software Update
Join 24/7 emergency on-call roster for UDM/MSS (Mobile Soft Switching) products and participate in emergency support
Establish good interfaces with customers and internal stakeholders

You will bring

Bachelor’s or Master of Science degree in any of the following: Computer Science, Telecommunication, Information Technology or Electrical Engineering
Minimum 2 years of experience and above in ICT or Telecom industry
Knowledge of Troubleshooting and Fault Isolation
Result-oriented approaches to meet customer expectations
Knowledge and experience in the domain: UDM, MSS
Knowledge and experience in the Cloud/Cloud Native solution
Knowledge and experience in the NFViOverlay Network - SDN (VXLAN, OVSDB, L2GW and VLAG)
Extreme, Juniper and Pluribus Switches
DC-GW (Data Center – Gateway)
Software Defined Storage
Dell Servers (e.g. R640 and R630)
Good command in the language of English and Mandarin

Additional core competence

Background in these specific technologies (i.e., Virtualization – RedHat Openstack)
Working knowledge of Linux

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country: [[Taiwan]]

Req ID: [[716581]]

Support Engineer, User Data Management jobs

Support Engineer, User Data Management