About this opportunity

As our Program Manager for Packet Core CPI (Customer Product Information), you will be working in a team-orientated environment, leading and supporting the delivery of high-quality customer documentation to our customers. You will have the freedom to experiment, find creative and innovative ways to address customer needs, work directly with customers in early engagements, take direct feedback, and implement timely actions.

We see opportunities in creating an even better and more efficient CPI operation, and we need a strong change leader to drive this! We seek a leader who is not afraid to challenge the status quo, is open to trying new things, and creates a safe and supportive environment to do so. You will be part of a team of program leaders that deliver high-quality Cloud Native Packet Core products for Ericsson and you have the direct connection and influence to drive a long-term CPI strategy for Packet Core.

What you will do

As the CPI Program manager, you will work together with feature development programs, release programs, and suppliers to ensure CPI is delivered for all features. You will collect planning data from the programs and provide that to the supplier.

You will drive and coordinate efficiency improvements within the PDU organization for CPI work. Plan, implement, and deploy process improvements together with the line managers for the XFTs. We expect you to perform retrospectives and quality follow-ups of the CPI delivery.

You will identify and take the lead in driving the program strategy, supporting the day-to-day operations of the CPI Team, and CPI work being done in the development teams, as well as removing impediments and supporting if needed, customer concerns towards the Feature Development and Product Programs.

By connecting and developing a multi-site CPI team, you will be building employee satisfaction and collaboration.

Key Responsibilities

Accountable to optimize the use of technical writers and other CPI resources within given frames
Responsible for the quality and timeliness of CPI deliveries
Responsible for Ensuring TR corrections according to quality goals
Accountable to keep stakeholders updated about the progress and status of CPI work
Ensure continuous improvement and learning loop to improve CPI execution (shared responsibility with line managers)

You will bring

Demonstrated ability in project management, with a proven track record in delivering sophisticated solutions
Well-developed planning and coordination skills
Change leadership, ability to motivate change in large organizations (>200 teams)
Ability to build networks and positive relationships across the organization
Experience working in customer documentation is an asset

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

For more information on our presence and activities in Hungary, please visit Areas in Ericsson Hungary. 

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Hungary (HU)  || Hungary : Budapest : Budapest     

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Packet Core - CPI Program Manager jobs

Packet Core - CPI Program Manager