About this opportunity!

The primary function of this role is to provide expert-level support of Ericsson the OSS domain (OSS-RC/ENM) and overall system administration. Highly specialized engineer to provide end -to-end automation and customization of tasks according to customer needs, (Analysis, Troubleshooting, and Corrective Maintenance), Escalate & Liaise with Ericsson Support organization for 3rd line support until resolution, including CSR handling. Support the provision of accurate reporting on the network to the customer, supplying technical/statistical data as required.

What you will do

Technical assistance to customer’s 2nd line/Back Office for all aspects of RAN, comprising of OSS/ENM domain. Providing support to resolve complex network and performance faults.
End-to-end technical support for the issues arising in the OSS/ENM domain
End to end troubleshooting for the issues related to OSS/ENM Platform, Fault Management, User Management, Software/Hardware Management, STS Management, and OSS/ENM applications.
Ensure the synchronization of Nodes with the ENM on the configuration side, alarms, statistics and backups
Provide end to end automation and customization of tasks according to customer needs (FMX rules, scripts and scheduled reports)
Ensure the availability of NOC applications and tools (customization filters, Network Health Monitor template).
Integration of Radio Network Nodes with ENM using scripts prepared according to client policy such as acceptance, new integration and disintegration.
Ensuring that the ENM security is always maintained (create users with specific roles)
Solution Management for Customized Business Object – Templates / Reports.
Execute system configuration changes as per given procedure
Innovate, improve, and automate routine tasks.
Interfacing with Engineering and Network rollout to ensure that all technical issues that will affect the operational environment are considered in the design, testing, and trial, and risks are highlighted appropriately. Supporting design and pilot activities.
Ensure that sufficient regular audits take place to proactively maintain elements and sufficient documentation exists to be able to audit the network.
Closely monitoring the planned works on the deployed RAN on a switch by switch basis, to ensure that network availability is sufficiently maintained taking the necessary corrective action where necessary.
Effectively escalate & liaise with Vendor support until fault resolution

You will bring

Minimum bachelor’s degree in computer science or Engineering (IT, Telecom).
Min 5 years operational support experience of RNC/EnodeB platforms, with in depth understanding of platform and performance troubleshooting.
Good knowledge of Ericsson OSS-RC/ENM, ENIQ, OMBS and Business Objects.
Strong knowledge in Linux/Unix systems with shell scripting and Python
Database Administration - Sybase, Sybase IQ, postgresql, Neo4j
ENM applications i.e. CLI PMIC NHM NHA OPS WINFIOL
OSS applications i.e. C.N.A., OPS, CHA, ARNE, RNO, SMO, BSM, and Element Manager.
Should have good knowledge & understanding of GSM /WCDMA/LTE.
Excellent understanding of NE KPI’s and various Statistics and their formulae- should be able to handle them manually if needed.
Should actively give to improvements and changes.
Experience in providing support on an On-Call or shift environment
Willingness to take ownership, lead and drive activities end-to-end.
Analytical approach to problems.
Good communications and customer-facing skills

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Morocco (MA) || Morocco : Center : Casablanca

Req ID: 717155

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