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Enterprise Cloud Services (ECS) Launch Advisors for SAP RISE projects work with our largest and most exciting customers as they move their mission-critical SAP systems to our private cloud. Be a part of a global team that smooths the journey for the customer, working across multiple geographies and teams.

The Role:

The Enterprise Cloud Services (ECS) Launch Advisor Senior Specialist (f/m/d) for SAP RISE projects is responsible for supporting and managing the onboarding coordination of all activities related to launching a private cloud (PCE, HEC) and other S4/HANA Cloud solutions when working with lighthouse and large complex opportunities where System Integrators (SIs), Hyperscalers and multiple SAP Cloud Lines of Business (LoBs) are engaged. They are responsible for helping develop a project plan across all key stakeholders (e.g. customer, SI, hyper scaler and SAP), along with providing leadership to cross-functional teams responsible for delivering project outputs as defined by the overall scope and expectations set during the sale’s cycle. The Launch Advisor is the trusted advisor for the customers on their journey to the SAP private cloud and ensures adherence to project management methodology, provides project management support, performs reviews, develops a sustainable governance model and reinforces enterprise knowledge sharing through the communication of best practices and lessons learned.

The ECS Launch Advisor for SAP RISE projects assists during the PCE and S4/HANA Cloud Sale’s Cycle of the customer engagement by providing input into the solution planning especially in the area of the engagement model, solution architecture, project structure, team organization, scoping, estimation and risk assessment.

The ECS Launch Advisor for SAP RISE projects has ability to manage complex cloud projects that require coordination of work between various parties like PCE, S4/HANA Cloud Sales and Pre-sales, Global Account Managers, 3rd party sub-contractors, Managed Cloud Delivery, Various Certified Hardware Vendors, SAP Services and SAP Active Global Support.

Program Management:

Define appropriate delivery model for PCE, and other S4/HANA Private Cloud solutions onboarding based on customer expectations, estimated delivery dates, partner involvement and overall program scope.
Develop a program schedule in coordination with the customer and stakeholders
Assist in determining required resources and skillsets for the project
Assess, document and communicate risks for the engagement and develop risk mitigation planning

Stakeholder Coordination:

Experience in strategic management and alignment when working within the broader SAP partner ecosystem (Hyperscalers and System Integrators)
Align with commercial and technical stakeholders across the customer landscape to help manage expectations
Coordinate and merge project planning and scheduling across the customer, System Integrator and SAP into one master program plan
Manage relationships with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables.
Manage and communicate a clear vision of the program objectives and motivate the team to achieve them; create a collaborative environment that enables peak performance by team members.
Ensure proper use of best practices, tools and processes
Ensures proper governance is in place to best meet project objectives
Evaluate technical options and alternatives for delivering or offering services in a more efficient or cost-effective manner.
Builds customer relationships with the clear expectation to deliver follow-on business or identify opportunities within an account. Deals with difficult issues at the customer and finds win-win solutions for both Customer and SAP.
Proactively identify changes in work scope and ensure appropriate measures are taken with internal and external stakeholders to reassess and amend the scope of work requirements and impacts to timelines.
Analyze risk, establish contingency plans ad identify trigger events and responsibilities for initiating mitigating action.
Communicate and/or escalate project issues early to account and delivery management.
Proactively manage project stakeholder satisfaction to position and secure customer references and success stories.

Solution Review:

Review technical solution architecture and ensure it aligns with the program planning and scheduling
Very good understanding of ABAP, Cloud, Private Cloud (ideally), BTP and IaaS Hyperscalers (Azure, AWS or GCP) platforms
Review estimated delivery dates and project work streams to help manage expectations on delivery planning and execution
Takes responsibility for driving overall program and delivery planning

Knowledge Enablement:

Maintain project documentation and updates to relevant knowledge bases; analyze lessons learned and share with team community outlets (e.g. JAM sites).
Participate in the development of lessons learned and enhancements to best practices and delivery processes

YOUR PROFILE :

Multiple years of project management experience in large scale, high risk, or strategic projects including supervisory or coaching experience in customer facing role
Passionate on customer success and empathetic to hear and understand customer needs and showing can do attitude to resolve problems
Demonstrated experience leading cross-functional teams within a highly dynamic landscape.
Experience with SAP ERP environment
Good knowledge of Cloud Business model and processes is a strong plus
Technical understanding of Networking environment is consider a strong plus
Hyperscaler Trainings is consider a strong plus
Demonstrated expertise in creating and maintaining project deliverables such as, project charter, project management plan, status reports, project timesheets, communications plan, and risk management plan
Demonstrated experience in managing issues, scope and quality while bringing projects to successful completion
Fluent in Spanish and English language skills mandatory. Any further language is considered as a strong plus
Excellent understanding of SAP applications and Cloud delivery business processes and functions.
Highly developed technical and program management acumen.
Liaison and consultative skills: negotiating skills within a context of highly political sensitivity and conflicting interests.
Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
A clear vision of what determines a successful project for the customer and for the enterprise.
Knowledge of and competency in project management processes including planning tasks, resource allocation, risk management, time management, financial management, HR management, quality management, monitoring and reporting
Adaptability and flexibility to manage deadline pressure, ambiguity and change.
Strong leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members.

ABOUT THE TEAM
Enterprise Cloud Services (ECS) is a business unit in the Product Engineering board area.
ECS supports customers throughout their cloud transformation and SAP S/4HANA adoption journey. We run the Intelligent Enterprise so they can be an Intelligent Enterprise. Our private cloud portfolio turns SAP products into a solution-as-a-service on customer’s preferred infrastructure, including hyperscalers, as one SAP.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

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