Company Description

Easygenerator isn’t just a company, it’s a rocketship to your career! We’re a dynamic Dutch powerhouse transforming the e-learning landscape. Our award-winning authoring tool is a game-changer, embraced by 50,000+ innovators in over 150 countries, including giants like Kellogg’s, T-Mobile, and Walmart. Imagine being part of a team that's reshaping how knowledge is shared globally! At Easygenerator, we thrive on challenges, own our successes, deliver excellence, and indulge in a bit of experimentation.

With five core locations worldwide, Easygenerator is growing quickly and we believe that our success comes from our people. Due to this growth, we are looking for a Customer Success Manager in Mexico to help us achieve our ambitious goals. 

Job Description

The opportunity:

We established the Customer Success department in 2017 to help our customers accelerate the value they get out of the product - and it did! Since then, the Customer Success department is growing rapidly and due to this growth we are looking for a highly energetic Account Manager.

In this role, you will own a portfolio of customers, working closely with them in designing and executing success plans to ensure their L&D objectives are met. It is your mission to add value throughout the customer lifecycle to drive successful renewals, contract expansion, and advocacy. To be successful, you should be organized, a strategic thinker, excel at communication, and follow up to get the job done.

As an Easygenerator Customer Success Manager you will:

Own customer relationships, engagement, retention, and growth strategies across your entire portfolio.
Be responsible for monitoring Customer Health and taking a proactive approach in identifying and executing actions to increase health scores.
Set-up comprehensive success plans with your customers, which include their goal, challenges, milestones and measures of success and conduct effective business reviews with key stakeholders to ensure your customers track successfully on their plan and can demonstrate ROI throughout.
Help strategise with the customer on how to use the product better, and share what the trends in the industry are, to help customers leverage Easygenerator for business success.
Serve as the voice of the customer by collaborating effectively with other departments such as our training team to ensure product adoption, our support team to guide and de-escalate impactful technical issues and our product team to help shape our product for the future.

Qualifications

Our ideal Customer Success Manager will have:

Experience. You have at least 2 years of Customer Success or Key Account Management related experience. Commercial experience closing deals is a plus.
Excellent communication skills. You have strong English language skills (near-native level) and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen.
Customer-centric approach. You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.
Commercial mindset. You have a passion for influencing and negotiating the best possible outcome for your customers, with innovative ideas to inspire customer loyalty, adoption, and growth.
Data-Driven Approach: Take big-picture ideas and break them into meaningful steps to develop and optimize processes through strong analytical thinking.
Structured Vision: You love being organized and use project management tools to track milestone completion.

Additional Information

Why choose Easygenerator for your Customer Success journey?

Strategic Sales Opportunities: Join a dynamic sales environment that redefines traditional approaches and encourages strategic thinking.
Global Sales Impact: Contribute to a product that's revolutionizing how knowledge is shared across the globe, making a significant impact on the sales landscape.
Sales Career Acceleration: Propel your sales career to new heights by becoming a crucial part of a high-growth organization, where your achievements are celebrated. Inclusive
Sales Culture: Immerse yourself in a diverse and inclusive sales environment that values your unique sales perspective and fosters collaboration.

What we Offer:

Working in a fun & international environment surrounded by a dedicated team.  
Working remotely from anywhere in Mexico
Being part of a fast-growing scale-up environment where you can make an impact from day
Free meditation and personal therapy sessions through our esteemed partners like Calm and Openup
Career framework and growth coaching
Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly
Interchangeable Public Holiday Policy

The position is remote and requires entering into an independent contractor with our headquarters in Dubai.

Diversity & Inclusion

Easygenerator is an international company, where people with diverse backgrounds are welcomed. Our diversity empowers us to innovate, build deeper connections, and help all of us become better. It is in our DNA to base professional decisions on someone’s performance and behavior. Therefore, each employee is in control of their own growth. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Feel free to ask the hiring team about our ‘Equal Pay for Equal Work’ policy and our latest D&I policies. 

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