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ROLE DESCRIPTION

Responsible for the deployment and/or the ongoing support of cloud based products and solutions. This will include support of the customer during initial design and implementation, and throughout the life cycle of the customer engagement.

Job Overview

The Adoption Services team is looking for a Network Deployment Lead (NDL), an important role collaborating with both buyer and supplier customers on efforts that enable interaction via the Ariba Network. The Network Deployment Lead manages multiple Customer projects simultaneously, that can span over several years. The Network Deployment Lead partners with each Customer to create a specific strategy that will allow them to reach their goals of cost saving and process efficiency by enabling a number of suppliers or ensuring a volume of transactions is happening electronically. The Network Deployment Lead educates the Customer on Ariba Network functionality and supplier enablement best practices, assists with the creation of a communication and education package for suppliers and is responsible for the successful execution of the on boarding program, in time and at cost. Internally, the Network Deployment Lead interacts with Customer Engagement Executives, Solution Management, Commercial Teams and the Global Digital Services teams. The role requires some minimal amount of travel to customer sites and other SAP Ariba offices (15%).

Duties & Responsibilities

The NDL drives the following activities related to buyer-supplier relationships on the Ariba Network, including but not limited to:

- Is responsible for managing multiple customers who represent enablement projects of various complexity

- Is accountable for executing against the project timeline while meeting customer goals and objectives

- Maintains strong customer focus (external and internal) at all times

- Interacts with both buyer and supplier customers providing education and training on the value of the Ariba Network

- Serves as a knowledge expert and communicates opportunities to bring business impacting value to customers on the Ariba Network

- Reports to customers (internal/external) regarding progress on project initiatives

- Coordinates internal resources and teams assigned to the project

- Actively identifies, contributes to and facilitates continuous improvement and best practice efforts, both internally and externally

- Appropriately identifies issues, potential risks and opportunities while working with a high degree of autonomy to address, escalate or handover within and across teams as appropriate

Basic Minimum Qualifications

- Bachelor's Degree

- 8+ years previous experience in Project Management, Account Management, Procurement/Supply Chain Management, Technology or similar role

- Proficiency in Microsoft Office applications (specifically Excel, Power Point)

- Fluency in English and Arabic

- Ability to travel ~15%

Requirements

Preferred Qualifications

- Program and customer/supplier relationship management experience

- Understanding of Accounts Payable and Procurement processes and Buyer/Supplier interfaces

- Project Management Certification

- B2B, E-commerce and/or SaaS experience

- Knowledge of Ariba/SAP solutions/services, knowledge of Enterprise Business Applications

- Experience in preparing and delivering analyses and presentations

- Experience in working in a multinational environment

Competencies & Personal Attributes

- Planning and organizing, project management

- Ability to multi-task and set priorities

- Work well under the pressures of time and uncertainty

- Ability to work under remote supervision

- Excellent presentation, written and verbal communication skills

- Customer focus

- Pro-active work ethic and strong initiative

- Detail oriented with strong problem solving and analytical skills

- Experience in end-user training and change management a plus

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

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