Customer Business Support Specialist - LACX (Open for MX, Col, BA or Perú)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Purpose and Objectives:

To be a market leading cloud company, SAP has acknowledged the need to transform its business operating model.  Customers are expecting an integrated engagement across all solutions and all stages of the customer value chain.  Therefore, the Customer Business support team member will work with the Services Sales teams and internal commercial stakeholders to ensure a harmonized and integrated approach to all customer touch points across the quote to contract process – for the benefit of our customers.

Scope:

SAP is looking for a resource to join the Customer Business Support (CBS) team, as Business Support Specialist to support and advice SAP Services Sales across LAC region. As CBS team member you will have responsibilities to process and/or develop consulting related to services sales opportunities in existing SAP clients using SAP tools and processes by following Global, regional and local guidelines.

Contribute to revenue growth and profitability by processing profitable services sales deals in existing customers and achieve business targets.

Responsible for end-to-end deal process execution related to customer services opportunities.

Key Tasks:

• Works with a cross functional team processing relevant functions from portfolio and supporting sales, presales, solutioning and delivery operations, Legal, regional controlling, GFSS, and sales operations.

• Key touchpoint with internal finance groups:  Controllers, Project Controllers, Sales Operations, Commercial Business Partners, Education to ensure compliance, data clarity, contract, and revenue safeguarding. Advice and/or Assist with Services Order Forms compliance, approval processing and with all Finance and Legal requirements.

• Works with the Services Account Executive (SAE) within the customer account, support the overall relationship between the customer, the partners and SAP to ensure all opportunities are maximized and sales bids are successful. Act as trusted advisor to sales and delivery and be the expert with SAP Services Sales tools and processes related to Opportunities, Pricing, Quotations and Order Forms.

• Seek continuous improvement to simplify process and to resolve conflicts in the internal contractual, business, and legal process.

• Assist with a variety of special projects targeting the construction of foundation segments for evolving pilot programs.

• Process customer service requests for selling services small deals and completing the required paperwork.

• Comply with operational procedures e.g., for sales, delivery, financial and legal requirements according to each LAC country.

Education Qualifications / Skills and Competencies:

• Bachelor equivalent: minimum requirement
• Master equivalent: optional
• 3+ years of experience in enterprise software, service or maintenance sales or delivery
• 3+ years of experience related to services delivery and/or SAP services operations - Backoffice support roles.
• Consistent demonstrated history of successful customer focus support either through direct engagement in sales process or in a support role from delivery
• Possess strong sense of teamwork, integrity, self-motivation, positive attitude and creativity.
• Able to rapidly absorb new facts and techniques.
• Motivated to exceed the needs of customers despite internal and external obstacles.
• Languages: Spanish and Fluent in English (Speaking/Writing) is mandatory. Portuguese is a plus.
• Ability to work with Office software like MS-Office tools and SAP CRM, Harmony/CPQ
• Ability in working with a virtual team and comfortable working across different cultures.
• Ability to “Think out of the box”
• “Customer service” oriented and comfortable working in complex situations
• Enjoys detail-oriented tasks.
• Good communication and networking skills
• The mindset to keep active & makes things happen.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 388767  | Work Area: Sales Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.