We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!
What you'll do:
We are looking for an accomplished senior SAP consultant who is well versed in delivering consistent, high-quality results to join our Enterprise Cloud Services (ECS) team as an IT Technology Services Senior Specialist. You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to becoming intelligent enterprises.
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Optimize and stabilize the delivery of customer service requests in time, cost and quality in a proactive way leveraging analytical tools and capabilities
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As a customer service request owner, ensure the delivery of robust, downtime-optimized, and highly automated lifecycle management activities
What you bring:
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Excellent written and verbal communication / presentation skills to effectively manage critical situations
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Good understanding of capabilities of at least one hyperscaler environment (AWS, MS Azure, or GCP)
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Practical experience with OS operation, upgrades, and security patching
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Experience with network services like DNS, LDAP, and HTTP proxies
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Familiar with ITIL concepts of Incident Management and Route cause Analysis
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Experience with server operations in large environments and/or in public clouds, preferably MS Azure
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Preferred Experience:
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Strong knowledge in Container concept
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Work experience in server and Linux administration
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Experience in service delivery in global teams
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Tech you'll learn
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Fluency both written and spoken in English
Meet your team:
SAP Enterprise Cloud Services enables our customers to focus on driving innovation for the future with a focus on flexibility and simplification. We provide customers with a scalable and adaptable operating model, secure and resilient best-in-class technology, and IT governance to ensure production availability across the application and infrastructure landscape.
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Diverse and different level of expertise in the team
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Combination of Technical and Operational delivery experts
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Global team spread across Mexico and India
#SAPECSCareers
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 379752 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.