We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!
SAP Enterprise Cloud Services is building the bridge for SAP on premise customers towards SAP cloud.
SAP Enterprise Cloud Services Delivery is the operations organization, which offers and provides real-time cloud platform, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk.
We are looking for a Business Process and Performance Manager (f/m/d) to join the SAP Enterprise Cloud Services – Projects and Services team to support Process Optimization and automation.
Drive and support process optimization in the area of Event Management
Serve as a Business Partner for Delivery teams
Drive and execute process assessments and optimizations to improve the E2E process lifecycle
Close collaboration with other Stakeholders to drive topics
What you bring (maximum character count 750):
Bachelor's degree in Business Administration, Engineering or Computer or Natural Science required from an accredited university, MBA or advanced degree in related discipline preferred
7+ years of professional experience in a similar function with focus on processes and IT operations
Very high proficiency in Process optimization, customer communications and Management presentations are required
ITIL foundation certification is required/highly beneficial
Advanced knowledge in ITIL framework and ITSM processes (Event Management and Incident Management)
Advanced communication skills
Excellent analytical skills and focus on quality
Strong ability to understand tool integrations and drive topics
Fluency in English – verbal and written
Expertise with cloud provider, hosting provider or managed services providers is highly valued
Experience in ITSM tools like ServiceNow will be of advantage
Expertise of working in multi-national teams
MEET YOUR TEAM
SAP ECS Delivery is the operational organization of SAP Enterprise Cloud Services (ECS) which offers and provides real-time cloud platform, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk. Our team is part of the ECS Cross Delivery & COO Unit, which is a sub-unit of the ECS Delivery. The ECS Cross Delivery & COO Unit is taking care of all cross topics which are necessary to smoothly run the business, like Cross Projects, Process Management, Reporting, Security, Monitoring and Data Quality Management. In the Project and Services team, we are focusing on optimization and automation of processes used by the whole ECS Delivery organization. In our team you will be part of an expert group located in Bangalore.
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 365415 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.