Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
At Unifonic, our Marketing Operations team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.
As a Business Operations Intern, you will be handling operational requests, platform management, account management tasks, and partially operational billing. In this role, you will foster a culture of continuous improvement and influence change at all levels within the department.
Help us shape the future of communications by:
- Responding to inquiries from clients and communicating with vendors to help resolve any problems via e-mail, phone, and remote connection.
- Executing day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring projects performance, troubleshooting, and Traffic Monitoring.
- Working closely with cross-function teams (Technical and Routing Teams) to build a consistent client experience and identify opportunities for new product/feature development.
- Ensuring that compliance, sender ID registration, and URL whitelisting are met.
- Establishing, documenting, and communicating best practice processes and procedures for ongoing management and solving operational problems in the area of customer support.
What you will bring:
- Maximum of one year of experience in a support-related positions, preferably in the tech industry.
- Bachelor's degree in Engineering, Software, or other IT-related fields.
- Excellent experience in GSuite (Gmail, GDocs, GSheets, GSlides, etc).
- Proven ability to develop highly innovative solutions to very complex problems.
- Ability to work under high client/department demands and high availability.
- High attention to details and process oriented.
- Self-motivated and able to work independently with a minimum level of supervision.
- Fluent in English and Arabic with excellent writing/editing and verbal communication skills.
As a Unifone you will receive a range of benefits: