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Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
The Challenge / Job
As the Data Scientist in the Global Experience Management Office (XMO) you will bring the power of our data to SAP, itself. You will help analyze our own experience, operational and product data to build and grow a deeply impactful XM program with a keen focus on visualizing results in Qualtrics Dashboards. The data engineering and analytics you deliver will strategically advance how SAP ideates, builds, measures, and improves its own experience for employees, customers and partners. You will use your background in Qualtrics to create useful projects and programs (e.g., Customer Loyalty Program, Partner Loyalty Program, Touchpoint surveys and cross journey measurement) to present comprehensive views of experience with SAP process, services and products. You will continue to build models and look for opportunities to leverage data across the company as we build a world-class XM Program at SAP.
What Success Looks Like in the Role
You inspire those around you to be obsessed with data and the stories you can tell. You excel at understanding how data flows into surveys, workflows and dashboards in Qualtrics and develop strategies and tools to help the XMO bring data together from across the company. Consolidate data from different experience data and operational data to power research projects in order to analyze the feedback. You love turning data into insights. You thrive when people take action on the insights you provide. You have SAP internal stakeholders craving more. You understand the importance of mining our own data with the goal of providing input to our case studies and suggestions for improvements to our own products and services. You work effectively cross-team and you understand the importance of building strong relationships and earning trust and credibility. You have successfully helped the XMO bring our insights to life through story telling with data.
A Day in the Life
· Designs, develops and programs methods, processes, and systems to consolidate and analyze diverse “big data” sources to generate actionable insights and solutions to support our own programs on the XM platform (Qualtrics).
· Interacts with XMO, regional areas, functional and solution areas to identify questions and issues for, data analysis, data visualizations and experiments.
· Develops standards for best practices on the best ways to design, implement and run projects and progams on the Qualtrics Platform.
· Identifies meaningful insights from surveys across projects, programs and brands of Qualtrics.
· Be an internal leader in statistics including descriptive statistics, correlation, regression and advanced assisiting with modeling.
Your Background
You are a Qualtrics nerd and a data junkie and you know how to extract and ingest data into Qualtrics for the business to use. You are able to simplify the complexity in working with data. You can tell stories with
data and can demonstrate how you have used data to change thoughts about how things work. You care about understanding the customer, partner and employee experiences and want SAP to deliver experiences that align strategically with business goals. You know how to mine data in Qualtrics and turn it into measurable outputs that push understanding and action.
Minimum Qualifications
· Master’s or Bachelors Degree in BA/BS in Economics, Mathematics/Statistics, Finance, Management, Marketing or Social Science
· 3+ years work experience
· Strong quantitative analytical skills with competence in techniques such as discriptive statistics, correlation, regression and KPI metric development.
· In-depth knowledge of the Qualtrics platform understanding the end to end flow of building surveys, workflows, dashboards and ticketing.
· Basic knowledge of brand administration tool in Qualtrics to support user management and implement data retention and annonymization policies within the platform.
· Strong verbal and written communication skills to present analysis and insights including trends and opportunities to stakeholders and the business
· Believes in eating one's own dog food and using that experience to drive the creation of exceptional customer facing products
· High standard of detail, excellence, professionalism, and role model behavior
Preferred Qualifications
· Familiarity with Qualtrics API’s to ingest and export data to and from the platform (e.g. Qualtrics, etc.) is desired. Ability to script APIs around Qualtrics using databricks is a plus.
BD
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 81,700 - 174,800 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Requisition ID: 378592 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid