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SAP NS2 Deputy Project Manager/Release Manager-TS/SCI + poly preferred-ONSITE MD
NS2 COMPANY DESCRIPTION
SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans. Weoffer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
Must be a U.S. Citizen; NS2 does not offer Visa sponsorships for this role. Must have an active TS/SCI clearance, poly preferred.
All internals must have manager’s approval to transfer.
Deputy Project Manager/Release Manager primary function is to oversee the planning, coordination, and execution of software releases within the organization and support the Project Manager in planning, organizing, and controlling project activities. Additionally, the Deputy Project Manager/Release Manager will oversee the operations of the service desk and manage the service desk team.
Responsibilities
- Release Planning and Strategy
- Collaborate with stakeholders, including product managers, development teams, and business leaders, to establish objectives, priorities, and schedules
- Assist the Project Manager in developing plans, including defining objectives, scope, deliverables, and timelines, specifically as it relates to releases
- Track progress against defined plans, identifying and addressing any deviations or issues
- Release Coordination and Execution
- Coordinate activities across multiple teams, such as development, quality assurance, operations, and support, to ensure a smooth and timely delivery of releases
- Manage the release calendar, schedule release milestones, and track progress against planned releases
- Facilitate release readiness reviews and ensure that all release-related tasks such as code freezes, build creation, packaging, and deployment, are executed effectively
- Resource Management
- Assign tasks and responsibilities to service desk team members, including training, ensuring workload balance and efficient service delivery
- Collaborate with the Project Manager to identify resource requirements and allocate resources effectively
- Assist with ensuring that project team members have the necessary tools, information, and support to perform their tasks
- Monitor resource utilization and coordinate with the Project Manager to implement needed adjustments
- Risk Management and Issue Resolution
- Oversee the handling of all incidents, service requests, and inquiries, ensuring timely and accurate resolution
- Identify potential risks, dependencies, and barriers that may impact the release process and assist in developing appropriate mitigation strategies
- Monitor and report on the status of identified risks and issues, escalating critical issues to the Project Manager
- Work closely with appropriate teams to resolve issues that arise during the release cycle, ensuring minimal disruption to the release schedule
- Change and Configuration Management
- Establish and maintain effective change management processes to govern the release cycle
- Collaborate with leadership and any identified advisory boards to review and approve release plans, ensuring compliance with established policies and procedures
- Manage configuration items and ensure proper version control and documentation of artifacts
- Quality Assurance and Testing
- Define and implement release testing strategies, including regression testing, integration testing, and user acceptance testing
- Ensure appropriate test environments are available and test plans and scripts are executed efficiently
- Monitor and analyze release-related metrics and quality indicators to drive continuous improvement in the release process
- Communication and Stakeholder Management
- Communicate release plans, progress, and status updates to stakeholders, including the Project Manager, development team, customers, and senior management
- Communicate major incidents, service disruptions, and planned maintenance activities to relevant parties in a timely manner
- Assist in maintaining effective communication and collaboration among cross-functional teams, ensuring everyone is aligned and informed about release-related activities
- Act as a point of contact for release-related inquiries, feedback, and support requests
- Continuous Improvement and Best Practices
- Monitor service desk metrics and key performance indicators (KPIs) to measure team performance and identify areas for improvement
- Continuously evaluate and improve release management processes, tools, and methodologies to enhance efficiency, quality, and reliability
- Stay updated with industry best practices and emerging trends in release management and incorporate them into the organization’s release practices, where applicable
- Foster a culture of continuous improvement, knowledge sharing, and collaboration within the release management function
Desired Experience
- Prior experience in managing software release within a complex software development environment. Candidate should be familiar with release planning, coordination, and execution processes
- Strong project management skills. Candidate should have experience in managing project scheduled, coordinating cross-functional teams, and mitigating risks and issues
- A solid understanding of different SDLC methodologies. Experience with Agile or Scrum is highly desirable.
- Experience in working with development teams and familiarity with software engineering practices are beneficial
- Experience with JIRA ticketing process and reporting capabilities or similar service desk software
- Candidates should have experience in managing software artifacts and version control strategies
- Familiarity with QA and testing processes, including test planning, test execution, and defect management, is valuable. Experience in implementing and improving testing strategies is beneficial
- Knowledge of change management principles and practices
- Strong communication skills, both verbal and written, are essential for effective collaboration with stakeholders across different teams and levels of the organization
- Strong problem-solving skills to identify issues, analyze data, and make informed decisions
- Have a mindset of continuous improvement and a track record of driving process enhancements and efficiencies
- Basic understanding of business intelligence suites (Tableau, PowerBI, COGNOS, etc.)
- Basic understanding of relational databases
- Basic understanding of reporting/analysis tools (PowerBI, Tableau, Jupyter Notebooks, Python, R)
Education Requirements
- Bachelor’s degree in relevant field (i.e., Project Management, Information Systems, Software Engineering) + 10 years’ experience; 15+ years’ experience in lieu of degree.
- Professional certification(s) desired (PMP, ITIL, Agile, Scrum, etc.)
Clearance Requirements:
- TS/SCI + Polygraph preferred
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We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
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SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
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EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $146,000-326,100 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Requisition ID: 378095 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid