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Sales Operations Business Enablement Specialist
What you'll do
In your role as a Sales Operations Business Enablement Senior Specialist, you will be responsible for the execution of the E2E quote-to-cash process for SAP RISE deals. This is a central team acting as a deal support center for SAP Account Executives in North America, who support and process SAP RISE deals by processing them in SAP CRM/Harmony system. Together with the team, you will provide support through the entire Opportunity life cycle for RISE PCE Packaged Deals via CRM/Harmony, including CRM/Harmony Maintenance - Opportunity creation and ‘Quote2Cash’ process. In addition, you will provide support to all procurement processes including back-to-back contracting with premium suppliers and procure to pay process working along with Global Procurement organization, SAP partners and AEs to administer POs for partners. The team is expected to contribute to revenue growth and profitability by processing SAP RISE sales opportunities for both existing and net new customers and achieve orders targets.
- Partner with Industry AEs, Premium Suppliers, Cloud Architects (CAA’s), Commercial Finance, Legal, Centralized Deal Support (CDS) & Order-to-Invoice (O2I) Teams to support the sales process to facilitate deal closure.
- Process customer requests for selling RISE deals and completing the required paperwork (Harmony/CRM Opportunities, Quotations, Order Forms).
- Comply with operational procedures e.g., for sales, delivery, financial and legal requirements. Archiving and maintaining all files and records.
- Provide active quarter-end and year-end close deal support to the sales community to ensure timely and accurate completion of work deliverables in a dynamically driven environment.
- Responsible for execution of the E2E quote-to-cash process for SAP RISE deals including Private Cloud Edition (PCE), PCE Tailored Option (PTO), Hana Enterprise Cloud (HEC) & Extended Edition (EX).
- Responsible for post sales process including PQA engagements, procurement processes related to premium suppliers and Hyper-scaler partners
- Legal Contract Validation: Closely cross-collaborate with the Industry AEs, Pricing and Revenue Recognition teams in the local market units during the contract drafting and negotiation process. Verify customer, user and pricing information provided by Account Executives and Pricing teams, work with Finance, Revenue Recognition teams to prevent revenue deferrals and ensure final business and contract terms.
What you bring
Do you have a passion to join a small team of Sales Support Specialists? Do you enjoy continuous learning, knowledge sharing, team effort in becoming an expert with SAP sales tools and processes? Are you proactive, analytical, self-motivated, and enjoy problem solving? Does your background include the experience below?
- 5-years’ experience with 3 years in Sales Operations or Deal Support
- A strong background in E2E quote-to-cash process & deal execution
- Experience in a fast-paced environment, ability to multitask, prioritize and problem solve
- Extremely detailed-oriented, organized, and great communication skills (both oral and written)
- Working experience within a shared service center environment (preferred)
- Experience with Smartsheet, advanced MS Office skills (Excel, Word, PowerPoint, and Outlook), DocuSign, a CRM tool and experience with SAP systems is a plus
Meet your team
We are a team of experts, who are driven, synergized, passionate, curious, problem solvers, who pass the ball like no other, and enjoy being the Single point of contact for IAEs to obtain sales support to execute RISE PCE Packaged Deal Requests in CRM/Harmony. We mentor & support each other via knowledge share, collaboration, teamwork, creativity, diversity, and innovation. #SAP Culture #Life at SAP
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To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
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EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 64,600 – 146,000 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.