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Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!
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Head of Cloud Success Services Austria
Accountability
- manages Cloud Success Services Austria end to end by integrating current and future customer needs, company's business strategic and financial objectives
- functional and business strategies and develops specific objectives for the sub function and develops policies/ procedures to support the functional infrastructure
- manages the Services Sales team in Austria with full responsibility for order entry
- Full P&L responsibility for Cloud Success Services Austria
Complexity
- is the operational link between the company's overall strategy and achieving business results
- realization of multiple high impact initiatives towards broad corporate goals
Experience
- deep managerial skills necessary for management responsibility
- broad knowledge of all areas within Services Sales and Services Delivery as well as cloud post-sales
- acts on management responsibilities: create the future; build a team; develop people; manage performance
- Thorough understanding of the Austrian SAP Services Market and experience with sales of SAP services
Communication
- builds and maintains strategic partnerships with key decision makers internally and in partner and customer organization, Represents SAP externally
- ensures understanding, trust and open cooperation on management level and below through effective and appropriate communication
- optimizes communication style according to different stakeholders, situation and media
- formulates clear management objectives and strategies and ensures understanding
- communicates unpleasant messages in a timely and constructive manner
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Key Responsibilities & Tasks
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Transformational Leadership
Communicate a clear vision of the future: develop, discuss, explain and actively promote the vision within own team, to peers, within Services and SAP, to partners, external stakeholders and to customers
Motivate through inspiration and mobilize teams: draw an inspiring target picture and mobilize people to get there, challenge people to leave their comfort zone, seek for feedback and call for people's opinions, turn issues/threats into opportunities
Set demanding goals and empower accountability to execute on the mission: derive clear and challenging targets, assign targets and set priorities, do not define the 'how' but the 'what', encourage people to take ownership, do not delegate back to yourself in critical situations
Actively establish relationships characterized by mutual respect and trust: build a reliable, efficient and effective network, stimulate individuals to broaden and use their network, actively create a culture of trust, mutual respect and openness, live this culture and act as a role model, work to overcome organizational boundaries and silo thinking
Encourage people to continuously question the status quo and activate their creative and innovative skills: motivate people to think new, different, critical and to look for unusual ways to find solutions, reward ideas, extraordinary achievements and innovations, accept failing investments, think and act lean
Coach people on their individual development and career opportunities and act as a mentor: support team members and mentees in development planning and fulfilment, act as mentor for several mentees, guide individuals to find their right career track, handle performance issues actively and immediately
Show passion on the job: act as a role model for the team, show authentic behaviour, pride and enthusiasm in the own job, demonstrate best practices and encourage team members to share own experiences, celebrate success, promote SAP as a great place to work
Other Management Tasks
Support the transformation towards the Intelligent Enterprise
Active support in entire Sales and Delivery Engagement
Ensuring realization of the CSS Austria margin targets
Structure, development and effective management of a strong consulting team in Austria
Effective staffing
Ensuring the effective use of assigned consulting resources
Effective management of the relevant SAP Consulting key partners
Define and Execute Strategic Direction for CSS Austria
Supply, Demand and Forecast (skill gap planning) Management
Resource allocation management of Field Services assignments
Liaison with Licence Sales Organization
Harmonize decisions across multiple opinions across competing organizations
Identifying of training needs for strategic areas
Financial Management Reporting based on Utilization, Forecast, and Budgeting
Partner Management
Additional Information
As a people manager, you are responsible for supporting the success of not only your direct reports, but the success of all employees within the larger team you are a part by helping to identify development opportunities and supporting team members to achieve their goals. You are expected to know about the members of your extended team and share insights with your peer managers. Look for opportunities to coach and recognize employees directly and provide just-in-time feedback so that employees can reflect on your input immediately.
To support you in this responsibility you can view relevant information via Success Map for your entire organization. This business execution tool supports you in leading the success of your organization by providing you with information to guide your direct reports in following through with their responsibilities. Act as a role model by coaching and recognizing your direct reports and providing just-in-time feedback and expecting the same of your direct reports.
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Job Tasks and Roles
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Contract Management
Customer Meetings
Services Sales Management
Delivery Operations Executions & Oversight
Demand and Forecast Management
Execution of Strategic Goals
Financial Management Reporting
Liaison within and outside Services org
Measuring performance
Motivating & communicating
Organizing the team
Partner Management
People Dev incl. Dev & Career Planning
Resource Allocation
Setting objectives & planning
Talent Management
Transformation & Change Management
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Experience & Educational Requirements
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Experience & Language Requirements
Functional Experience
Min. 2 years of experience as Business Manager
Experience in the coordination of project assignments within own team
Experience in controlling/monitoring the overall team and P&L success
Solid knowledge in SAP Services Business
Experience in partner / customer interaction
Experience in facilitating and leading initiatives & programs requiring effective interaction with senior executives.
Managerial Experience
Experience in leading own team (direct reports)
Experience in decision making within own area of responsibility / project
Execution of appraisal sessions, Management, Talent Management, conflict management, motivation of own team
Experience in managing and solving conflicts at the customer
German: Native
English: Fluent
Education
University degree or adequate work experience
Professional Training & Certification
Training in Acting as a Manager (e.g. leading a team, cascading strategy, people development, internal processes & tools) (recommended)
Executive Education (optional)
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We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 371287 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.