We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!
Job Overview
Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you! The SAP Concur Support Engineer (SE) position resolves customer issues on multiple fronts. SAP Concur SEs are responsible for supporting customers experiencing issues with the SAP Concur product.
Responsibilities
- Provide support to customers through a CRM tool regarding product functionality or
technical issues
- Take ownership and research with customers to fully diagnose issues, develop solutions and respond within established timelines (SLAs).
- Improve existing articles or create new articles for the Knowledge-Centered Service (KCS) knowledge base.
- Effectively manage expectations that are set with customers.
- Communicate and collaborate with peers and customers.
- Meet Service Level Agreements (SLAs) while providing high-quality service.
- Drive implementation of minor projects or initiatives as requested.
Critical Performance Competencies
- Accountability
- Business acumen
- Change agility / openness to change
- Customer focus
- “Can do” attitude
- Ability to articulate a message to all levels of an organization (written, verbal, and presentation skills)
- Ability to work in a diverse cultural environment
Qualifications and Experience
- Willingness to work on technical matters is a must
- Fluent in both written and spoken English
- Excellent customer service skills and communication skills: ability to express thoughts clearly and professionally
- Fluency in French or German is a plus, not a must
- Support experience is a plus
WHAT CAN YOU EXPECT FROM US?
Concur’s culture is dynamic, fun and friendly where intelligence and creativity can shine within an innovative technical environment. With a core value of “Hire, Develop and Reward Great People”, we offer competitive salaries, bonus plan, pension, health, disability coverage, fully subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice, 6 sick days, cafeteria system, different training…
We work in one of the coolest office in Prague (just try to google „Concur Prague office“ and you will see:-)) – free gym, ping-pong, table football and many other fun activities.
Specifically for this role: there are no shifts, no weekend work = stable working hour 9-18. We offer computer, possibility of home-office and many more.
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 371432 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.