General Duties & Responsibilities
• Responsible to manage the E-commerce platform for the achievement of sales, distribution, SKU offered and to ensure a clear understanding of the marketing objectives and new product development direction in E-Commerce business development.
• Develop and manage digital marketing campaigns for our website.
• Monitoring the sales operations for promoting products and accountable for achieving business goals and increasing the sales growth.
• Analysing and reporting online performance and results related to promotions and campaigns.
• Manage online merchandise presentation on the Website and execute effective position of products-based Season, on sale, inventory, newness, and trends
• Monitor to improve customer delivery performance and enhance customer satisfaction
• Ensure service levels are set, achieved, and maintained by working closely with customer service, fulfilment, and platform providers.
• Analysing the fast-moving, slow-moving and dead stock in the stores and taking required actions to increase profitability.
• Keeping track of new promotional and advertising campaigns by competitors to gauge demand.
• Lead eCommerce projects and execute marketing plans to drive cost-effective qualified shopper traffic to websites.
• To work closely with Managers to ensure upload, update of existing and adding in new products.
• Responsible for daily online sales, operations, including new item/campaign setup, logistic management, product page design, online content creation etc.
• Speed up the company's existing online business platform and marketplace.
• Computer especially graphic design and E-commerce literacy are compulsory.
• Understand and identify customers' needs and requirements.
• Maintain a good attendance record, always punctual, ability to work under pressure and uphold high level of discipline.
• Perform to any other roles and responsibilities assigned by the Management.