Receptionists are a fundamental part of nearly every office, as they perform many
vital duties to ensure that the office runs smoothly, and its professionals are
supported. Common duties that a receptionist may perform include greeting clients,
sending, and receiving office correspondence and setting appointments
Duties and Responsibilities
· Greet clients and visitors with a positive, helpful attitude.
· Assisting clients in finding their way around the office.
· Helping maintain workplace security by issuing, checking, and collecting
· badges as necessary and maintaining visitor logs.
· Assisting with a variety of administrative tasks including copying, faxing,
· taking notes and making travel plans.
· Preparing meeting and training rooms.
· Answering phones in a professional manner, and routing calls as necessary.
· Assisting colleagues with administrative tasks.
· Performing ad-hoc administrative duties.
· Answering, forwarding, and screening phone calls.
· Sorting and distributing shipments.
· Provide excellent customer service.
· Scheduling appointments.
· Booking and receiving couriers.
Education and Experience
· High school diploma, or bachelor’s degree in business, administration, or related field.
· knowledge of administrative and clerical procedures
· knowledge of computers and relevant software applications
· knowledge of customer service principles and practices
Key Competencies
· verbal and written communication skills
· professional personal presentation
· customer service orientation
· information management
· organizing and planning
· attention to detail
· initiative
· reliability