Tom Bridge Consults

Job Summary: Looking for an IT Support Specialist in Dubai, United Arab Emirates (UAE)

Job Key Details:

• Respond promptly to support requests and provide timely resolutions to technical issues
• Diagnose and resolve hardware and software problems, including desktops, laptops, printers as well as peripherals
• Install, configure and maintain computer systems and software, ensuring compatibility and adherence to organizational standards
• Handle user accounts, permissions and access rights to ensure data security and confidentiality
• Work with the IT team to identify and implement proactive measures to prevent technical issues and enhance system performance
• Respond appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• First contact resolution and troubleshooting via phone and remote access tools
• Managing Incidents through incident management service portal
• Provide training and support to employees on the effective use of technology including software applications and hardware devices
• Document and maintain accurate records of technical issues, resolutions, and troubleshooting steps
• Carry out any other related tasks as may be required

• Bachelor's Degree in Computer Science, Information Technology or a related field
• Proven experience as an IT Support Specialist or in a similar technical support role
• Strong knowledge of computer hardware, software, networks, and operating systems
• Proficient in troubleshooting and resolving hardware and software issues
• Excellent problem-solving skills and the ability to work well under pressure
• Exceptional communication and interpersonal skills
• Ability to effectively prioritize and manage multiple tasks in a fast-paced environment
• A strong sense of responsibility and commitment to providing high-quality support

All qualified candidates are encouraged to upload their recently updated CV