Teleperformance

Teleperformance

0 jobs

About Us

Job Title : Business Analyst - Call Center BPO Domain Experience Must

DUTIES AND RESPONSIBILITIES

  • Provide support as a project team member as needed.
  • Act as liaison with internal and external partners.
  • Contribute to preparation and review of test procedures and reports.
  • Contribute to the development of a strategic customer roadmap.
  • Establish and document processes to support all areas of responsibility.
  • Manage multiple priorities and projects in fast paced and dynamic environment.
  • Develop and author test strategy, test plans, and test cases.
  • Create ad-hoc reports, data queries, standard reports, and dashboards to support business needs.
  • Integrate research, team ideas, and client feedback into solution requirements.
  • Maintain high quality project and software design documentation and analysis.
  • Maintain a log of completed and ongoing system changes.
  • Identify various possible business scenarios and document it.
  • Create a project schedule and milestone plan and manage to the same.
  • Partner directly with business owners to implement solutions to process defects.
  • Analyze root causes of business issues and develop appropriate resolutions.
  • Utilize feedback to improve work and builds on previous learnings.
  • Assist with test plans and related quality reviews with business partners.

· Perform other related duties and assignments as required and assigned by supervisor or manager

Qualification Required

  • Bachelor's Degree or Graduate's Degree in business, computer engineering, computer science, or information systems, or equivalent experience.
  • Problem solver who pays strong attention to detail.
  • Demonstrating critical thinking and consulting experience.
  • Comfortable with leadership roles and able to assist teams with collaboration of projects.
  • Fluent in statistics and able to conduct business process analysis.

Job Type: Full-time

Ability to commute/relocate:

  • Al-Ayn: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Call Centre BPO: 2 years (Required)