About Us

SAP and Database Administrator

The SAP/ Commercial Back Office (CBO) and Database Administrator is required to provide full administration support of the SAP Systems Environment, plus other databases and manage the routine activities to ensure compliance.


o Manage routine SAP system checks and controls to ensure compliance on the following areas:

  • SAP Performance Monitoring
  • SAP Performance Tuning
  • Solution Manager configuration and utilization (disk drives)
  • SAP Transport Management
  • SAP System Client copy, refresh, license management
  • Security parameter management
  • Configuration of SAP Routers
  • SAP Traces and logs
  • Workload balancing
  • SAP Correction
  • SAP Job maintenance
  • SAP Backup
  • SAP Data and DBs administration
  • SA Kernel maintenance
  • SAP Patch management
  • Starting or stopping SAP instance
  • SAP OSS Notes implementation
  • SAP Basis Administration
  • Review /maintain user access levels.
  • Review and update system documents to ensure current and relevant for all sites and can be used as reference documents for help desk colleagues to enable ongoing support.
  • Participate in SAP change projects, including preparation and execution test scripts and creation of test user IDs and controls. Cover all environments and synchronization (Test, Staging, Production)
  • Prepare user guides and training materials. Manage training to new users to ensure compliant use of systems. Support end-user requests.
  • Follow change control procedures to ensure all changes are logged, assessed for GMP / business impact and tracked to satisfactory completion. Ensure change controls & doc reviews are carried out within agreed targets.
  • Manage end to end resolution of Major Incident (Priority 1 and 2) and determine Root Cause.
  • Closely collaborate with client's 3rd party vendors supporting Infra and other systems connecting to SAP. Knowledge and experience in Basis HANA a must.
  • Manage the SAP subcontractor providing L3 Support.
  • Perform his duty in compliance with client's contractual KPIs and SLAs.
  • Perform SAP Software Installation, maintenance and administration of LINUX and Windows based servers running SAP FI/HR/SRM/Portal, Solution Manager, Fiori, Hana, Gateway, SAP Cloud appliances)

o Analytical Thinking

· Identifies cause and effect relationships.

· Considers pros and cons, of the problem, before deciding.

· Thinks through priorities.

o Ability to Learn

· Quickly understands what new tasks/jobs required

· Easily learns unique job related vocabulary

· Quickly understands and uses processes, technologies and ideas that are continually being updated.

o Flexibility

· Adjusts behaviour to suit new procedures and systems.

· Maintains effectiveness during rapidly changing assignments or priorities.

· Changes plans if circumstances dictate.

· Must be able to work in shifts, 24/7 live environment, with on-call responsibilities as required

o Thoroughness

· Makes sure all necessary tasks have been completed.

· Checks work for errors and omissions.

o Concern for Standards

· Takes action to ensure consistent application of procedures/systems.

· Makes sure that work and/or projects are completed in an accurate and timely fashion.

· Makes sure that work meets quality standards


o Bachelor's degree or equivalent in relevant field

o At Least 3 years commercial experience in a similar field

o Proficient in English - Written and Spoken. Arabic and/or Spanish is an advantage

o Closely collaborate with client's 3rd party vendors supporting Infra and other systems connecting to SAP