Kofana Digital

Now, we are seeking a Senior Business Analyst to join our team!

Position Requirements

• BS/MS degree in Computer Science, Industrial Engineering, Software Engineering, Mathematical Engineering or related fields
• At least 4 years of business analysis experience
• Analytically inclined and love solving problems
• Excellent documentation skills
• Fundamental analytical and conceptual thinking skills.
• Proficiency in written and spoken English

It’s Great if you Have:

• Experience in Salesforce.com projects is a plus
• Proficiency in MS Word, Excel, Visio, Data Modeling and Power Point
• Previous work experience with any CRM application is a plus
• Knowledge of Salesforce CRM platforms

Responsibilities

• Define project requirements by identifying project milestones, phases, and elements; forming project team and establishing project budget
• Understand, analyze and document business requirements with a customer-centric view, improve and support CRM processes within businesses
• Customize and localize projects according to customer requirements
• Successfully manage client expectations, ensure delivery of the highest quality service
• Collaborate with the team to assess the cross functional impacts of business decisions across the Salesforce platform and provide input on IT processes and procedures affecting the team
• Assist in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities
• Conduct user acceptance testing to verify performance, reliability and identify any issues
• Demonstrate a strong work ethic and a desire to succeed, follows through on commitments, and pushes self and others to deliver exceptional results