Kofana Digital

About Us

Now, we are seeking a Senior Business Analyst to join our team!

Position Requirements

  • BS/MS degree in Computer Science, Industrial Engineering, Software Engineering, Mathematical Engineering or related fields
  • At least 4 years of business analysis experience
  • Analytically inclined and love solving problems
  • Excellent documentation skills
  • Fundamental analytical and conceptual thinking skills.
  • Proficiency in written and spoken English

It’s Great if you Have:

  • Experience in Salesforce.com projects is a plus
  • Proficiency in MS Word, Excel, Visio, Data Modeling and Power Point
  • Previous work experience with any CRM application is a plus
  • Knowledge of Salesforce CRM platforms


  • Define project requirements by identifying project milestones, phases, and elements; forming project team and establishing project budget
  • Understand, analyze and document business requirements with a customer-centric view, improve and support CRM processes within businesses
  • Customize and localize projects according to customer requirements
  • Successfully manage client expectations, ensure delivery of the highest quality service
  • Collaborate with the team to assess the cross functional impacts of business decisions across the Salesforce platform and provide input on IT processes and procedures affecting the team
  • Assist in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities
  • Conduct user acceptance testing to verify performance, reliability and identify any issues
  • Demonstrate a strong work ethic and a desire to succeed, follows through on commitments, and pushes self and others to deliver exceptional results