Kofana Digital
About Us
Now, we are seeking a Senior Business Analyst to join our team!
Position Requirements
- BS/MS degree in Computer Science, Industrial Engineering, Software Engineering, Mathematical Engineering or related fields
- At least 4 years of business analysis experience
- Analytically inclined and love solving problems
- Excellent documentation skills
- Fundamental analytical and conceptual thinking skills.
- Proficiency in written and spoken English
It’s Great if you Have:
- Experience in Salesforce.com projects is a plus
- Proficiency in MS Word, Excel, Visio, Data Modeling and Power Point
- Previous work experience with any CRM application is a plus
- Knowledge of Salesforce CRM platforms
Responsibilities
- Define project requirements by identifying project milestones, phases, and elements; forming project team and establishing project budget
- Understand, analyze and document business requirements with a customer-centric view, improve and support CRM processes within businesses
- Customize and localize projects according to customer requirements
- Successfully manage client expectations, ensure delivery of the highest quality service
- Collaborate with the team to assess the cross functional impacts of business decisions across the Salesforce platform and provide input on IT processes and procedures affecting the team
- Assist in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities
- Conduct user acceptance testing to verify performance, reliability and identify any issues
- Demonstrate a strong work ethic and a desire to succeed, follows through on commitments, and pushes self and others to deliver exceptional results