Global Career Heights (GCH)

We are hiring for Customer service manager with leading properties developer . Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Requirements and skills Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software, databases and tools Job Types: Full-time, Permanent Salary: AED8,000.00 per month Ability to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work (Required)