Etihad Airways

Synopsis
Technical Writer Officer (TWO) reports to the Manager Operations Documentation (MOD). The TWO is responsible for creating, maintaining and updating all operations manuals, documentation, forms and training aids for Operations division.
Accountabilities
Maintain, revise, manage and deliver the Manual Revision to the Operations in coordination with other
stakeholders
Ensure EFB applications are maintained up to date
Ensure that Company mandatory training is completed on time
Responsibilities
Maintaining and updating GCAA approved manuals and OEM publications (Airbus, Boeing).
Create accurate PDF / HTML / XML versions of all Operational Documentation to ensure printed and
electronic documents are of a consistent high quality
Construct, maintain and update standard templates for all manuals and publications.
Assist other department in formatting operational documents to ensure professional look and common
appearance.
Responsible for timely issuance of Flight Operations Bulletins, Cabin Bulletins and Flight Crew Technical
Notice
Coordinate with FOE and TP the content of revisions.
Incorporates OEMs modification and FOE/TP recommendations in EY customized manuals using
appropriates tools (ADOC for Airbus, IXP for Boeing).
Create electronic documentations and update all platforms (iPad, operations documentation SharePoint
site, installed EFB).
Coordinate with each Manual Owner the drafting and the approval of CRs.
Education & Experience
Educated to a minimum of high school certification
University Degree is preferable
At least 3 years working in airline or OEM with advanced knowledge of Microsoft Office, Frame Maker
and XML editors.
Proficient knowledge of Microsoft Office
Experience with HTML/XML and SGML/document management systems along with working in a CMS
OEM Training
Airbus Tools training
Boeing FrameMaker Tools training
Excellent communication skills, both written and verba