Client of Quest Search and Selection

Requirements:
• 5-10 years of Experience with Avaya
• He should possess T3 Level of troubleshooting provides an comprehensive level of log analysis
• Well versed with POM, IVR, CMS, SBCE, SM,ACD, Altitude, Harmony Recording and WFO, Omni Channel + AIC applications.
• Should have In-depth technical Knowledge of server and VM architecture
• Should have Advanced Networking troubleshooting skill, Voice packet analysis Call Routing architecture, hence defining detail Analytics for contact center process.
• Speech Analytics reporting is a must as upgrade is in pipeline once WFO is in our bucket
• Working knowledge of Complex call Routing architectures
• Certifications will be Value Added