Al Yousuf Group

Software engineer

Job description

• Salary AED 15000
• Minimum 8-10 years of Avaya experience who should be well versed with POM, IVR, CMS, SBCE, SM,ACD, Altitude, Harmony Recording and WFO, Omni Channel + AIC applications.
• He should possess T3 Level of troubleshooting provides an comprehensive level of log analysis.
• Should be good at Application level understanding and should be comfortable performing Upgrades and patch updates.
• Should have Indepth technical Knowledge of server and VM architecture.
• Should have Advanced Networking troubleshooting skill, Voice packet analysis Call Routing architecture, hence defining detail Analytics for contact center process.
• Speech Analytics reporting is a must as upgrade is in pipeline once WFO is in our bucket.
• Working knowledge of Complex call Routing architectures In past experiences is must Vendor management, Client management.
• Certifications will be a value Add for multiple applications.

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