Al Yousuf Group

About Us

Software engineer

Job description

  • Salary AED 15000
  • Minimum 8-10 years of Avaya experience who should be well versed with POM, IVR, CMS, SBCE, SM,ACD, Altitude, Harmony Recording and WFO, Omni Channel + AIC applications.
  • He should possess T3 Level of troubleshooting provides an comprehensive level of log analysis.
  • Should be good at Application level understanding and should be comfortable performing Upgrades and patch updates.
  • Should have Indepth technical Knowledge of server and VM architecture.
  • Should have Advanced Networking troubleshooting skill, Voice packet analysis Call Routing architecture, hence defining detail Analytics for contact center process.
  • Speech Analytics reporting is a must as upgrade is in pipeline once WFO is in our bucket.
  • Working knowledge of Complex call Routing architectures In past experiences is must Vendor management, Client management.
  • Certifications will be a value Add for multiple applications.

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